Customer satisfaction is important to us.
1. Eligibility for Refunds
1.1 Refunds are available for defective, damaged, or incorrect products reported within 7 days of delivery. 1.2 Refund requests must include proof of purchase and a detailed description of the issue.
2. Process
2.1 To request a refund, contact us at [email protected] with your order details. 2.2 Once approved, products must be returned in their original condition and packaging.
3. Refund Timeline
3.1 Refunds will be processed within 5-7 working days after the returned product is received and verified. 3.2 Refunds will be credited to the original payment method.